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Part Time Contact Centre Supervisor

Titchfield, Hampshire, United Kingdom, £ £ 14.00-15.44 Hourly Hourly, Temporary


Part Time Customer Contact Centre Supervisor Job in Titchfield

We are currently recruiting for remote Temporary Contact Centre Supervisors on a part time basis to join the Support team for 6 months from January 2021. The Contact Centre Agent will deal with questions, issues, and requests from members of the field staff via multiple communication channels.

Duties and Responsibilities include:

* Assist with training of contact centre staff

* Management of the contact centre team on a rota basis

* Assist in overseeing teams who will respond to questions, issues, and requests from our Field Staff

* Assist in management of team plans

* Identify issues and escalate as required to senior management

* Provide general administrative support to the team, this could include taking notes at meetings, proof reading documents produced for other areas for quality assurance purposes, organisation of the teams, to include arranging meetings, organising travel (car hire, train tickets, accommodation etc, setting up, managing and maintaining administrative processes

Skills and Experience required:

* A background working within a customer contact centre environment

* Excellent communication skills both verbally and in writing

* Good prioritisation skills with the ability to deliver work quickly when under pressure

* Knowledge and experience of using Microsoft/Google packages, with a competency in computer skills

* Telephone experience

* Ability to accurately input data, with strong typing skills

Salary and Benefits:

* An hourly rate of £15.44 per hour

* Temporary, 6 months role to start in January 2021

* 4.45 pm - 8.45 pm 5 days per week

Job Details

Not Specified
Titchfield, Hampshire, United Kingdom
£ £ 14.00-15.44 Hourly Hourly