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Part Time Customer Service Advisor 6 months

Ipswich, Suffolk, United Kingdom, £ £ 10.26-10.26 Hourly Hourly, Permanent

Description:

Our client, a highly successful and leading organisation in their field, are seeking Part Time Customer Service Advisors to join their Travel team, for a minimum of 6 months. To provide professional, knowledgeable and personalised customer service, whilst managing customer accounts. The successful candidates must be personable, self-motivated confident and possess excellent communication skills.

Monday - Friday, Part time and flexible on hours
Office based for training in Ipswich town centre, then hybrid working available
ASAP Start to March 2022 (possibly longer term)
Bonus of £1000, upon completion of contract

Responsibilities:

• Assisting with customer enquires, especially those surrounding international travel.
• To answer the telephone promptly, in a friendly and professional manner.
• To answer emails within a predefined timescale.
• To take ownership of complaints and queries to ensure swift resolution, and raising to the relevant team where appropriate.
• To liaise with other departments within the company, as required.
• To provide general administration duties relating to the enquiry.
• To show initiative and troubleshoot general day to day IT issues.
• To assist within other areas of the company as the business needs require.

Experience Required:

• Confident verbal communication skills.
• Excellent written communication skills.
• Previous customer service experience.
• Self-starting and motivated.
• Good attention to detail.
• Effective time management skills.
• Flexible and able to multi-task.
• Works well within a team.
• Competent computer skills in Word, Outlook and CRM.
• Proactive and willing to learn new skills

Job Details

1336822438
Not Specified
Ipswich, Suffolk, United Kingdom
Permanent
£ £ 10.26-10.26 Hourly Hourly