Description:

Part Time Weekend Customer Agent Job in Titchfield

We are currently recruiting for remote Temporary Customer Agent on a part time basis to join the Support team for 6 months from January 2021. The Customer Agent will deal with questions, issues, and requests from members of the field staff via multiple communication channels.

Duties and Responsibilities include:

* Answer incoming calls and respond to customer\'s emails

* Manage and resolve customer queries

* Identify issues and escalate as required to Supervisors

* Document all call information accurately in ticketing system

* Follow up customer calls where necessary

* Complete call logs and reports

* Complete other admin tasks where required

Skills and Experience required:

* A background working within a customer contact centre environment

* Excellent communication skills both verbally and in writing

* Good prioritisation skills with the ability to deliver work quickly when under pressure

* Knowledge and experience of using Microsoft/Google packages, with a competency in computer skills

* Telephone experience

* Ability to accurately input data, with strong typing skills

Salary and Benefits:

* An hourly rate of £14.10 per hour

* Temporary, 6 months role to start in January 2021

* Saturday 8.15 am - 5.30 pm and Sunday 9.00 am - 5.00 pm

Job Details